These Terms of Service (“Terms”) govern your use of the website, services, and software provided by Aitom8 (“Aitom8,” “we,” “us,” “our”). By accessing or using our services, you agree to these Terms. If you don’t agree, don’t use the services.
Aitom8 builds AI front-office automation — voice agents, chat agents, lead nurture, review generation, CRM, and websites — for fence, landscape, hardscape, pergola/deck, pool, and irrigation contractors across the Dallas–Fort Worth metro. Our services are intended for businesses, not individual consumers. By using the services, you confirm you are at least 18 years old and an authorized representative of the business you’re signing up.
You’re responsible for keeping your login credentials secure and for everything that happens under your account. Notify us immediately at [email protected] if you suspect unauthorized access.
You agree to provide accurate, current, and complete information when you sign up and to keep it updated.
Additional tiers (5 Star Trust Engine at $249/mo, Off the Truck at $997/mo) are available through direct conversation, not the public pricing page.
New accounts on a public plan start with a 14-day free trial. A valid payment method is required to begin the trial, but you will not be charged during the trial period. We build and configure your AI agents, automations, CRM, and website during your first 5 business days, at no cost. At the end of the 14-day trial your payment method is automatically charged the monthly rate for your selected plan, and the subscription renews monthly until cancelled, unless you cancel before the trial ends. There is no setup fee.
Subscriptions are billed monthly in advance via the payment method on file. Plans renew automatically on the same day each month until cancelled. We may change pricing with at least 30 days’ notice; if you don’t agree to a price change, you may cancel before it takes effect.
You may cancel at any time by emailing [email protected]. Cancellation takes effect at the end of your current billing cycle. We do not issue refunds or credits for partial months, downgrades, or unused features unless required by law.
If a payment fails, we’ll attempt to retry and notify you. Services may be suspended after repeated failed attempts; your account may be closed if payment isn’t resolved within a reasonable period.
We configure, deliver, and operate AI agents, automations, CRM, websites, and related tools on the Aitom8 platform, customized to your business. You’ll review and approve key configurations (greeting scripts, pricing, calendar logic) before they go live.
You agree to provide accurate information about your business, services, pricing, and service area, and to monitor the system’s outputs (calls answered, leads booked, messages sent) for accuracy and appropriateness. You’re responsible for honoring the bookings and quotes the system generates on your behalf.
We make commercially reasonable efforts to keep the services available 24/7, but we don’t guarantee any specific uptime. Our services depend on third-party providers — including our platform vendor, telephony carriers, email and SMS deliverability platforms, and hosting — and outages or changes outside our control may affect the services.
You agree not to use the services to:
We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.
Your content stays yours. You grant Aitom8 a limited, non-exclusive, royalty-free license to use your content (logo, copy, photos, business information) only as needed to deliver, operate, and improve the services for you.
Our system stays ours. Our software, templates, prompts, workflow designs, AI training methods, and the way we configure our platform for your business are the intellectual property of Aitom8. You don’t get a license to copy, redistribute, or rebuild them outside of the services.
Our AI voice and chat agents are automated systems. They will occasionally make mistakes — mishear callers, misquote pricing, misroute schedules, or generate awkward responses. You are responsible for:
We do not guarantee any specific revenue, lead volume, conversion rate, close rate, or business outcome. Examples shown on our website are illustrative, not promises of results.
Our handling of personal information is described in our Privacy Policy. By using the services, you also agree to the Privacy Policy.
Services are provided “as is” and “as available” without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all implied warranties — including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, secure, or meet your specific business needs.
To the fullest extent permitted by law, Aitom8’s total liability arising out of or related to these Terms or the services is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, or business interruption — even if advised of the possibility.
Some jurisdictions do not allow these limitations; in those cases, our liability is limited to the smallest extent permitted by law.
You agree to indemnify, defend, and hold harmless Aitom8, its owners, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising from: (a) your use of the services; (b) your content or business information; (c) your violation of these Terms or any law; or (d) your violation of any third-party right.
Either party may terminate the subscription as described in Section 3. We may suspend or terminate immediately for non-payment, breach of these Terms, abuse, or material risk to our platform or other customers.
On termination, your access to the services ends. We may delete your data after a reasonable retention period (typically 30 days). Export anything you need before cancelling. Sections that by their nature should survive termination (IP, disclaimers, liability limits, indemnification, governing law) will survive.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. Any dispute arising under or relating to these Terms or the services will be brought exclusively in the state or federal courts located in Collin County, Texas, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date and, where appropriate, communicated by email. Continued use of the services after changes take effect means you accept the updated Terms.